{"id":3512,"date":"2026-08-02T23:43:45","date_gmt":"2026-08-02T23:43:45","guid":{"rendered":"https:\/\/silvertriangleleatherworks.ca\/?page_id=3512"},"modified":"2026-08-02T23:43:45","modified_gmt":"2026-08-02T23:43:45","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/silvertriangleleatherworks.ca\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><b>Refund policy<\/b><\/p>\n<p>Silver Triangle Leatherworks has a 14-day return policy, meaning that you have 14 days after receiving your item (items) to request a return.\u00a0<\/p>\n<p>To be eligible for a return, your item (items) must be in the same condition in witch\u00a0 you received it, unworn and unused, with tags, and in its original packaging and boxing. You\u2019ll will also also need to include a copy of the receipt or proof of purchase.\u00a0<\/p>\n<p>To initiate a return, please contact us at returns@silvertriangleleatherworks.ca or by calling 1-587-418-0461. For your RAN# (Return Authorization Number) that must be written on the box and the returning paperwork. Product returned without a RAN# will be shipped back to you collect immediately.<\/p>\n<p>If your return is accepted, you will be responsible for the costs associated with the return shipping charges unless the item (items) were shipped in error. In the event that the item or items were damaged in transport, please contact the delivery company first as they take priority over shipping damages. Please make sure you inform us of the situation so that we may assist you in any way possible.<\/p>\n<p>If your return is accepted we will provide you with instructions on how and where to send your package. If it was our fault we will email you a prepaid shipping label, if this is by your choice you will need to obtain one from your choice of shipper. Items sent back to us without first requesting a return will not be accepted.\u00a0<\/p>\n<p>You can always contact us for any return question at <span style=\"color: #467886;\"><u><a href=\"mailto:Seanstlw@gmail.com\">returns@silvertriangleleatherworks.ca.<\/a><\/u><\/span><\/p>\n<p><b>Damages and issues<\/b> <br \/>Please inspect your item (items) upon receiving them and contact us immediately at shipping@silvertriangleleatherworks.ca if the item is defective, damaged or if you receive an incorrect item, so that we may evaluate the issue immediately and correct the mistake.<\/p>\n<p><b>Exceptions \/ non-returnable items<\/b><\/p>\n<p>Clearance items, sale items, gift cards, undergarments, custom made or special ordered pieces cannot be returned. Please get in touch with us at leathershop@silvertriangleleatherworks.ca if you have questions or concerns about you are having issues with.<\/p>\n<p><b>Exchanges<\/b> <br \/>The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. There are exceptions to the rule though, not every body is the same. You may find just straps need an exchange. Please contact returns@silvertriangleleatherworks.ca and explain the situation. We will work with you to come to best solution for both of us.<\/p>\n<p><b>European Union 14 day cooling off period<\/b> <br \/>Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or proof of purchase. Please contact us at returns@silvertriangleleatherworks.ca for your RAN# (Return Authorization Number) that must be written on the box and the retuning paperwork. Product returned without a RAN# will be shipped back to you collect immediately.<\/p>\n<p><b>Refunds<\/b> <br \/>We will notify you once we\u2019ve received and inspected your return via the email you provided, letting you know the status of your refund and whether it was approved or not. If approved, you\u2019ll be automatically refunded on our end for your original payment method within 10 business days. Please remember it can take up to 21 days\u00a0 for your bank or credit card company to process and post the refund to you.\u00a0<br \/>If more than 21 business days have passed since we\u2019ve approved your return, please contact us at returns@silvertriangleleatherworks.ca.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund policy Silver Triangle Leatherworks has a 14-day return policy, meaning that you have 14 days after receiving your item (items) to request a return.\u00a0 To be eligible for a return, your item (items) must be in the same condition in witch\u00a0 you received it, unworn and unused, with tags, and in its original packaging [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-3512","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Silver Triangle Leatherworks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/silvertriangleleatherworks.ca\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - 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